Support

Aggressive on Sales but passionate on Service


Providing service, particularly after-sale services, to our customers, is our passion. We aim to ensure maximum customer satisfaction and product efficiency by being a reliable and trustworthy partner to our valued customer. By working hand-in-hand with our customer, we never give up on a service problem but do our best to solve it professionally in an agreeable and noteworthy manner.


Our comprehensive service and support include:


Call Centre/Help Desk

Customers can log in a request for service or seek technical assistance via our Call Centre or Helpdesk. Our support teams are ready to provide troubleshooting via e-mail, phone call or fax.

Preventative and Corrective Maintenance Services

A team of field support engineers are available to offer inspection, onsite repair, installation, maintenance, anytime, anywhere.SPARTAN maintenance service options include preventive maintenance, site-based engineers, remote diagnosis, supply and warehousing of spare parts, and loaning of equipments.

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User Training

We offer user training, seminar on all our products and solutions at our office or clients’ place. Users will learn to configure, operate, maintain and troubleshoot the hardware and software.


Repair Service

SPARTAN is the authorized and certified repair centre for the brands that we represent. Only genuine parts are used for all warranty and non-warranty repair.


Consulting Services

SPARTAN offer customers a wide variety of consulting services, which include efficiency planning, business process design, and network configuration and methodologies. We place great emphasis on analyzing clients’ goals and directions before development and implementation. Our professional consulting team conducts field survey at your warehouse or operations unit to review existing system.


We seek to provide an integrated solution that fits our clients’ needs today and in the future. SPARTAN is the authorized and certified repair centre for the brands that we represent. Only genuine parts are used for all warranty and non-warranty repair.