|Currently, SPARTAN operates from its network of branches with headquarters in Kuala Lumpur. The location of these offices are carefully selected so as to ensure that customer support can be provided in the most efficient and timely manner. Our comprehensive service and support include:|
|Call Centre/Help Desk
Customers can log in a request for service or seek technical assistance via our Call Centre or Helpdesk. Our support teams are ready to provide troubleshooting via e-mail, phone call or fax.
|Preventative and Corrective Maintenance Services
A team of field support engineers are available to offer inspection, onsite repair, installation, maintenance, anytime, anywhere.
SPARTAN maintenance service options include preventive maintenance, site-based engineers, remote diagnosis, supply and warehousing of spare parts, and loaning of equipments.
SPARTAN is the authorized and certified repair centre for the brands that we represent. Only genuine parts are used for all warranty and non-warranty repair.
We offer user training, seminar on all our products and solutions at our office or clients’ place. Users will learn to configure, operate, maintain and troubleshoot the hardware and software.
SPARTAN offer customers a wide variety of consulting services, which include efficiency planning, business process design, and network configuration and methodologies. We place great emphasis on analyzing clients’ goals and directions before development and implementation. Our professional consulting team conducts field survey at your warehouse or operations unit to review existing system. We seek to provide an integrated solution that fits our clients’ needs today and in the future.